Do you need prepayment?

— No. We work without prepayment. Pay when we deliver your cargo to your location: before unloading.

Will the price change by the end of the trip?

— No. You will pay exactly the price that we fixed in the contract.

At what stage of transportation do I need to pay?

— When the truck delivers your cargo to the address: before unloading.

How long does it take to calculate the cost of cargo transportation?

— Usually our first call is enough time for this. But if the cargo needs to be transported along a difficult route, or the cargo is oversized, it may take a little longer.

— When the truck delivers your cargo to the address: before unloading.

How many days before transportation should I leave a request?

— We process urgent requests directly on the day of application, but it is better to leave the request at least 2 days before the departure date. It will be cheaper this way. It is worth considering that a permit for the transportation of oversized cargo takes from 2 to 10 working days.

How long will it take to deliver the goods?

— On average, a car travels up to 600 km per day. Based on this, you can calculate approximate delivery times. For example, a car from Moscow to Samara will deliver cargo in about 2 days (1200 km: 600 km/day = 2 days). In some regions of Russia, cars drive slower due to the difficult climate and terrain. We warn about such situations in advance.

Can you do it faster?

— Drivers drive adequately on time: without unnecessary downtime. Now they strictly ensure that drivers get enough sleep and rest; this is recorded on the tachograph and on-board recorder, which are in every car. We work with drivers who follow the rules. It’s safer this way: the risk of accidents is lower and there are no fines.

How to resolve a force majeure situation?

— A personal manager will be in touch and will help resolve any questions that arise: via chat and by phone. We quickly respond to changes in cargo volume or characteristics and other additions. We promptly update the contract according to new conditions.

How to track the cargo?

— If necessary, we will provide a full report on the location of the car.

Does the cargo need to be delivered somewhere or will it be picked up from the address?

— You don’t need to bring it anywhere, the car will drive to the specified address. At loading, you need to give the driver 3 copies of the consignment note with signatures and seals: he will give 2 copies at unloading, and 1 copy will be transferred to our company office for reporting.

When will I receive closing documents?

— Your personal manager - logistician will begin preparing documents immediately after unloading. He will send them to you no later than 3 working days.

Are you working under a contract?

— Yes. We draw up a contract for each shipment. This way you can be sure that all agreements, including the price, are fixed and will not change.

How is the contract signed?

— We will send you a completed agreement with a stamp and signature via chat or email. There you will confirm the order.

Are the goods insured?

— If necessary, we will help you obtain cargo insurance from our partners: the cost is calculated individually and depends on the value of the cargo, the transportation distance and the number of risk factors.

Do you have your own movers? Is unloading included in the cost of transportation?

— No. We work with partners in whom we are confident. These are not “scheming” companies, but companies with professional teams. Therefore, the loaders are always sober, do not break fragile cargo and arrive on time. We only charge for shipping. Partner services are paid separately.

How many times will my cargo be transferred from vehicle to vehicle?

— We do not reload cargo from vehicle to vehicle. We accept the cargo and deliver it to the desired address using the same vehicle. No cargo collection terminals.

What cargo is considered oversized?

— These are loads that do not fit into a standard truck bed. Internal dimensions of the Eurotruck body (length-width-height): 13.6m*2.45m*2.5m. There are also heavy loads - this is anything heavier than 21 tons. To transport oversized and heavy cargo, you must obtain a transportation permit. Our logistician can help with this too.

How long does it take to obtain a permit to transport oversized cargo?

— From 2 to 10 working days. The period depends on the weight, size of the cargo, as well as the complexity of the route.

Can I send frozen products? Transporting perishable products?

— Yes, we transport perishable and frozen foods in refrigerators. Thus, throughout the entire journey, food is stored as if in a refrigerator – at a constant temperature.

Do you transport goods with a hazard class?

— No, we do not transport such cargo.

Are you applying for a permit to transport oversized cargo?

— Yes, we are preparing permits for the transportation of oversized cargo.

How many vehicles will carry my cargo along the chain?

— One car from start to finish: no substitution of cars and reloading of cargo along the way.

Will you find cover and escort vehicles?

— Yes, if necessary, we will find cover and escort vehicles.

Can I carry cargo with a passenger?

— Yes, we will transport cargo with a passenger over a distance of up to 500 kilometers. If the distance is greater, the passenger must be negotiated directly with the driver. Here we cannot promise that he will agree.

Freight Shipping from Norfolk Island to Malaysia

DirectCargo Exchange

Michael Collins

Hello! I wanted to take a moment to express my gratitude for the outstanding service provided by your company in the last couple of months. Despite facing unexpected delays from our side, your team's dedication and commitment to resolving them efficiently were highly appreciated. We greatly valued the competitive pricing offered alongside your exceptional service. Please accept our sincerest thanks for your partnership and unwavering support.

Dockwave International Services

Matthew Herrington

Good morning! I hope this message finds you well. I am writing to convey my sincere appreciation for the exceptional support and expertise provided by your team throughout all time of our partnership. Your attention to details, and proactive communication were invaluable to us, especially in navigating complex customs regulations. We are grateful for the competitive pricing offered alongside your unwavering support. We look forward to future collaborations.

Oceanlink Logistics

Tamara Brown

Hello. Just wanted to say it via phone call, But I can't because of cell phone service problems. So, allow me to extend my heartfelt gratitude for the remarkable service provided by your team during our recent international shipment. The way your team swiftly tackled the unexpected customs hurdles demonstrated not only professionalism but also a true dedication to customer satisfaction. It was evident that your competitive pricing was backed by an unwavering commitment to excellence. Please convey our sincerest thanks to your team for their outstanding performance.

Global Gateway Freight

Adam Miller

I hope everything is going great for you. I wanted to express my appreciation for the tremendous support provided by your company throughout our time together. On more than one occasion we have experienced unforeseen delays at customs due to documentation errors, and your team's proactive approach and expertise always ensure a quick resolution. Your competitive pricing and willingness to go the extra mile to rectify the situation demonstrates a commitment to customer satisfaction that is truly commendable. This is the best service I have encountered!

Transworld Trade Connect

Sarah Evans

Good afternoon, once again I would like to emphasize the smooth work of your team. Every container shipment carries a variety of risks, and every time something out of the ordinary happened, your employees took the initiative that was needed at that moment. I hope that the tip we left you made up for the inconvenience. Thank you very much!

Tradetrack Transports

Samuel Daniels Jr

I would like to say that this was the best transportation experience we have ever encountered. Every shipment we sent before we met you was so delayed that we were losing customers and paying huge amounts of money, but you were a godsend! During the long fifteen years of our work, we have encountered many different companies, but this is the first time we have seen such a level. I hope our partnership will last as long as possible.

Freight Shipping from Norfolk Island to Malaysia: Receive Quick Quotes and Instant Shipping Rates